# Terms and Conditions | RevenueWorks LTD > General terms and conditions of RevenueWorks LTD for websites, Care plans, AI agents, SEO, tracking, infrastructure and coworking services. Source: https://revenueworks.ai/terms Language: en --- # General Terms and Conditions Last updated: 6 November 2026 These General Terms and Conditions (Terms) apply to all services of Revenue Works Ltd. They are available in German and English. The language in which the contract was concluded prevails; if both languages were used, the German version prevails. ## 1\. Provider and scope 1.1 The provider is Revenue Works Ltd., Triq Eluja Zammit, Soho St Julians – Punchbowl Centre, Unit No. 104, STJ 3154 San Giljan, Malta (registration no. C 111019, VAT ID MT31682701), email: hello@revenueworks.ai (“we”). 1.2 Our services are aimed primarily at businesses (B2B). Consumers can also be customers; statutory consumer protection applies to them and is not restricted by these Terms (see section “Consumers”). 1.3 Conflicting or deviating terms of the customer apply only if we have agreed to them in text form. Individual agreements, in particular in the offer, take precedence over these Terms. ## 2\. Our services 2.1 These Terms apply to all services, in particular: (a) website design and build, individual website modules (e.g. CMS, booking, reservations, ordering, email automation, payments with Stripe) and bundles (Starter, Booking, Order Stack); (b) Care plans (maintenance, hosting, operations, support); (c) DEVForce ONE (custom development); (d) AI agents for sales, support, operations and marketing; (e) affiliate automation (AffForce ONE), Coupon Killer, tracking and attribution, product data feed; (f) SEO, Ranking Suite and Advertorial Playbook; (g) Infrastructure as a Service; (h) the customer portal and terminal, projects, tickets and the AI connection (MCP); (i) coworking, hotdesk and workcation offers in Malta and Gozo. 2.2 Scope, price, term and delivery time are set out in the respective offer or order. Descriptions on the website are not a warranty unless they have been included in the contract. ## 3\. Conclusion of contract 3.1 Our offers are non-binding unless they state a deadline. The contract is concluded when the customer accepts an offer online (e.g. by clicking “Accept” on the offer page), confirms it in writing, or when we confirm or start the service after the customer’s order. 3.2 By accepting, the customer can at first create only a free account. This does not create a paid contract. Work starts once the agreed payment or payment method is on file or we have released the work. 3.3 The contract text is stored. The customer receives a confirmation by email and can access these Terms at any time at revenueworks.ai/terms. 3.4 For consumers the contract is concluded by clicking “Accept with obligation to pay” after we have shown price, term and termination conditions immediately before. For consumers we state prices including VAT. ## 4\. Prices, payment, default 4.1 Unless stated otherwise, all prices are in euros and exclude statutory VAT. For customers in other EU states with a valid VAT ID, the reverse-charge mechanism may apply. Tax is shown on the invoice. 4.2 Payment is made by card, SEPA direct debit or another payment method through Stripe, or by bank transfer, depending on the offer. One-off services are invoiced as agreed in the offer (e.g. deposit and balance on acceptance or go-live). Recurring services are invoiced monthly or yearly in advance. Invoices are due within 14 days without deduction unless agreed otherwise. 4.3 Fees charged by Stripe and other payment providers on the customer’s revenue are paid by the customer directly to the provider. We take no commission on the customer’s revenue unless agreed otherwise. Third-party costs that are expressly not included (e.g. domain, ad budget, licences) are borne by the customer. 4.4 In case of late payment we may charge default interest at the statutory rate (for businesses, the statutory rate for commercial transactions) and suspend our services until payment is received. For ongoing services (e.g. Care, hosting) this also applies to the operation of the systems, after a prior reminder in text form with at least 14 days’ notice and a warning of suspension. 4.5 For ongoing services with consumers (and contracts longer than 12 months) we may raise prices only where our costs (e.g. third-party, licence, infrastructure costs) have demonstrably increased, with at least 60 days’ notice in text form; we pass on cost reductions in the same way. An increase of more than 10% per year requires the customer’s express consent. The customer may object and terminate as of the effective date; we point this out in the notice. ## 5\. Websites, modules and development (project work) 5.1 Websites, modules, bundles and DEVForce ONE are project services. We owe the agreed function and quality, not a particular commercial result (e.g. revenue, rankings, bookings). 5.2 Cooperation: The customer provides texts, images, logos, access and approvals on time and in full and ensures that he or she holds the rights to them. Delays caused by missing cooperation postpone deadlines accordingly. We state binding dates expressly in the offer; other dates are estimates. 5.3 Acceptance: We notify completion in text form and set a 7-day acceptance period. The customer reviews within this period and reports defects specifically. The notice states that the work is deemed accepted if the customer does not respond within the period (§ 640(2) German Civil Code); the deemed acceptance applies only with this notice, including towards consumers. Minor defects do not prevent acceptance and will be fixed. 5.4 Change requests outside the agreed scope are quoted separately and started only after approval. Included revision rounds are stated in the offer. 5.5 Defects: We remedy demonstrable defects within a reasonable period by repair. For businesses, warranty claims expire 12 months after acceptance; consumers keep their statutory warranty rights. ## 6\. Ongoing services: Care, hosting, agents, infrastructure 6.1 Care plans, hosting, infrastructure, AI agents, tracking, Ranking Suite and other ongoing services are continuing obligations. They start on provisioning and run for an indefinite period unless the offer states a fixed term. 6.2 Termination: Either party may terminate in text form (email is sufficient) with 30 days’ notice to the end of the current billing period, unless the offer states a different term. The right to terminate for good cause remains unaffected. 6.3 Consumers may also terminate contracts for ongoing services concluded on our website via the button “Cancel contracts here”. For annual plans paid in advance the contract runs to the end of the payment period if the offer states this clearly before acceptance; it then does not renew by more than one month. Towards consumers, unused time allowances expire only if the plan states this clearly before conclusion of the contract. 6.4 Scope: Included time allowances and response times are stated in the respective plan. Unused allowances expire at the end of the month unless agreed otherwise. Additional effort is charged after approval at the agreed hourly rate. 6.5 Availability: We operate the systems with reasonable care and aim for high availability. We owe a specific availability only if expressly agreed. We announce maintenance windows in advance where possible. We rely on third-party services (e.g. Vercel, Supabase, Stripe, email delivery); their outages are not our responsibility. 6.6 After the contract ends we provide the customer, on request and within 30 days, with his or her content and data in a common format and delete them afterwards unless a retention obligation applies. ## 7\. AI features and marketing services 7.1 AI agents and AI features generate content automatically and can make mistakes. The customer reviews results before using them legally or commercially and remains responsible for his or her decisions and publications. We give no warranty that AI output is correct, complete or free of third-party rights. 7.2 AI connection (MCP): If the customer connects programs such as Claude or ChatGPT to his or her account, the customer acts within his or her rights, protects access and tokens, and can revoke connections at any time. We are not responsible for the conduct of the providers of those programs. 7.3 SEO, Ranking Suite, advertorials, affiliate and advertising services: Rankings, reach, clicks, leads and revenue depend on search engines, platforms, markets and third parties and cannot be guaranteed. The customer pays ad budget directly to the platform. Content for advertising, advertorials and partner programmes must be labelled in line with the law (e.g. as advertising); the customer is responsible for claims and product information that he or she provides or approves. 7.4 Tracking and data feeds: The customer ensures that he or she has the required consents and legal bases for tracking, cookies and the processing of data of his or her visitors and customers, and keeps his or her privacy policy up to date. Where we process personal data on the customer’s behalf, the parties will, on request, conclude a data processing agreement under Art. 28 GDPR. ## 8\. Coworking, hotdesk and workcation 8.1 For desks, hotdesks, stays and workcations, the conditions shown at booking or stated in the offer (period, price, house rules, cancellation) apply in addition. Unless provided otherwise: free cancellation in text form up to 14 days before the start. After that we charge 50% of the price (80% from 3 days before the start), less saved expenses and income from re-letting; the customer may prove a lower loss. There is no statutory right of withdrawal for accommodation and leisure services for a fixed date (§ 312g(2) no. 9 German Civil Code). The customer treats the premises and equipment with care and is liable for damage he or she causes. Offers marked “coming soon” are non-binding. ## 9\. Customer portal, account and access 9.1 The customer keeps credentials, sign-in codes and tokens secret, does not pass them on to unauthorised persons, and informs us immediately of suspected misuse. The customer is responsible for actions under his or her account to the extent he or she is responsible for the misuse. Only persons who are authorised may be named as contacts or team members. 9.2 We may block access for good cause, e.g. in case of misuse, security risk or substantial payment default. ## 10\. Customer duties, acceptable use 10.1 The customer uses our services lawfully only. In particular, unlawful, misleading or discriminatory content, spam, infringement of third-party rights, attacks on our systems and circumvention of security measures are not permitted. In case of a violation we may block or remove affected content or services after a warning (immediately for serious violations). 10.2 The customer is responsible for the content he or she provides or distributes via his or her website, including mandatory information such as legal notice, privacy policy, price information and withdrawal instructions towards his or her own customers. We provide technical means, but not legal advice. 10.3 We accept reports of unlawful content at hello@revenueworks.ai and review them promptly. ## 11\. Rights of use and references 11.1 The customer keeps the rights to his or her content, trademarks and data and grants us the rights required to provide the service. Upon full payment, the customer receives a perpetual, worldwide, non-exclusive right of use for his or her own purposes in the results created specifically for him or her (design, texts, custom code), unless the offer states otherwise. 11.2 We keep the rights to our tools, modules, libraries, templates and know-how, even when used in the project. The customer receives the right to use them as part of his or her website or system for as long as the contract exists or the service is paid for. Open-source components are subject to their licences. 11.3 We may name the project as a reference (name, logo, screenshots, short description) unless the customer (if a business) objects; for consumers only with consent. An objection can be made at any time in text form and applies for the future. ## 12\. Data protection and confidentiality 12.1 We process personal data in accordance with the GDPR. Details are in our privacy policy at revenueworks.ai/privacy. Both parties keep the other party’s confidential information confidential and use it only for the purpose of the contract. This does not apply to information that is public or lawfully obtained from third parties. The duty continues after the contract ends. ## 13\. Liability 13.1 We are liable without limitation for intent and gross negligence, for injury to life, body or health, under mandatory statutory provisions (e.g. product liability) and to the extent we have given a guarantee. This also applies to intent and gross negligence of our legal representatives and agents. 13.2 For slightly negligent breach of essential contractual obligations (obligations the customer may regularly rely on) we are liable only for foreseeable, typical damage. Towards businesses, liability per claim is limited to the fees paid in the 12 months before the event. Towards consumers these limits apply only as permitted by law. For other slight negligence we are not liable towards businesses. 13.3 Towards businesses, to the extent permitted by law, we are not liable for loss of profit and indirect damage, nor for data loss where the damage could have been avoided by the customer’s regular backups appropriate to the risk. We are not liable, to the extent permitted by law, for outages, disruptions and interruptions of systems, platforms, hosting, payment providers, search engines, AI providers and other third-party services that we did not engage as vicarious agents, nor for outages caused by force majeure, attacks by third parties or maintenance; a claim to a fee reduction for periods without availability exists only if we expressly promised a specific availability. We are liable for subcontractors and vicarious agents as for our own fault. 13.4 The personal liability of our officers, employees and agents is limited to the same extent, except in case of intent. ## 14\. Consumers 14.1 If the customer is a consumer, his or her statutory rights remain unaffected. The liability limitations above apply to the consumer only to the extent permitted by law. The mandatory consumer protection law of the consumer’s country of habitual residence applies. 14.2 Right of withdrawal: For distance contracts, consumers have the right to withdraw within 14 days without giving a reason. The period is 14 days from conclusion of the contract, but does not start before the consumer has received this notice on a durable medium. A clear statement (email to hello@revenueworks.ai) is sufficient; we send a model withdrawal form with the confirmation email. Sending it in time preserves the deadline. 14.3 Consequences: If the consumer withdraws, we refund payments received within 14 days using the original means of payment. If the consumer expressly requests that we start before the withdrawal period ends, he or she pays for the services provided until withdrawal an amount proportionate to the share already performed of the total contract. For service and work contracts the right of withdrawal expires only once we have fully performed and only if we started after the consumer gave express consent and confirmed that he or she loses the right of withdrawal on full performance. We confirm both on a durable medium. ## 15\. Force majeure, assignment, final provisions 15.1 Force majeure (e.g. natural events, war, strikes, power, internet or cloud outages, official orders) releases both parties from performance obligations for the duration of the disruption. If it lasts longer than 60 days, either party may terminate the affected part of the contract. 15.2 The customer may transfer rights and obligations only with our written consent. We may use subcontractors and remain responsible for their performance. Towards businesses, set-off is permitted only with undisputed or finally determined claims; a right of retention exists only for claims arising from the same contract. 15.3 We offer changes to these Terms for ongoing contracts at least 30 days before they take effect, in text form. For consumers, a change takes effect only with express consent and never for scope of services, fees or term. For businesses, purely editorial, legally required or non-detrimental changes are deemed approved unless the customer objects within the period; we point this out in the notice. If the customer objects, the contract continues on the previous terms and either party may terminate under section 6.2. Project contracts already concluded remain unchanged. 15.4 Text form is sufficient for declarations unless written form is required. If a provision is invalid, the rest remains valid; it is replaced by the valid provision that comes closest to its commercial purpose. ## 16\. Governing law, jurisdiction, dispute resolution 16.1 Maltese law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Consumers retain the protection of the mandatory provisions of the law of their country of habitual residence, which cannot be derogated from by agreement. The courts of Malta have jurisdiction over disputes with businesses; we may also sue the customer at his or her place of business. Consumers may sue us in their country of residence; we may sue consumers only there. 16.2 The EU online dispute resolution platform has been discontinued. We are neither obliged nor willing to take part in dispute resolution before a consumer arbitration board unless mandatory law requires it. We ask you to write to us first at hello@revenueworks.ai if there is a problem. 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